What are the advantages and disadvantages of tall and flat organizations from the management/employee/customer perspectives?
Tall structures are vertical structures and flat structures are horizontal structures. Tall structures have a high chain of command, which allows room for promotions and advancement, while flat/horizontal structures do not. Tall structures are large and complex organizations which provide standardized products and services, however tall organizations have trouble dealing with specific problems due to their formalized nature, which can also effect customers.
Flat organizations can often provide better services and are more flexible to solving problems. However, the manager may often have to deal with significantly more tasks with little room for upward mobility amongst employees.
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